Welcome to our support pages. Our support is online and in English only but if you have any information or support questions, please do not hesitate to use the contact form on this page.
CONTACT SUPPORT
Got a question or do you need help?
You can contact Nektar support here.
We strive to reply within 24 hours of initial inquiry, during business days.
RECENTLY ADDED ARTICLES
Logic Pro 13 compatibility
Logic 13 was release today. If you are using an earlier version of Logic, please wait to update. Our team is working hard to verify compatibility between Nektar products and Logic 13. There are some new features in Logic 12 which affect control...
Panorama P-series driver is blocked in Windows 11
In the latest versions of Windows 11, the driver which we had been providing for the Panorama P-series is being blocked by Microsoft Driver Signature Enforcement. Because of this issue, it will be necessary to use the Panorama P-series as a Class Compliant device in...
Native Instruments Komplete Select 15 Bundles for Impact LXmk3
The Native instruments Komplete Select 15 Bundle is only included with the Impact LXmk3 controllers. This page on the Native Instruments website seems to indicate that the Impact LX+ controllers are NKS compatible and come with a copy of Komplete Select 15. That is...
Getting Started With Nektar
Here is where you start if you are new to our products.
Fender Studio Pro 8 compatibility
We have released new installers for Fender Studio Pro 8 and Presonus Studio One v5-7, for Impact series, Panorama series and Pacer controllers. You can find the latest installers on the 'My Account' page of the Nektar website. If you have and Aruba controller please...
Troubleshooting Issues with Nektar Controllers
Many of the most common issues which users encounter can be resolved by restoring the default settings for your controller. Factory restore procedure for Impact LX+, GX, GXP, SE, GX Mini & LX Mini Factory restore procedure for Panorama P & T Series Factory restore...
MacOS and Apple Silicon Compatibility
Nektar software has been tested and is known to be compatible with MacOS 11 Big Sur and above. When you run some Nektar installers you may encounter the following warning: If you encounter this error message, simply right-click on the installer and select 'Open', you...
TROUBLESHOOTING PANORAMA IN OSX 10.11 AND HIGHER
If you are encountering problems with your Panorama setup after completing the installation process, the next step depend on whether you: are installing Panorama in OSX 10.11 (El Capitan) or later, for the first time: Verify you installation through steps 1 to...
MIDI Communication Issues
If you see the MIDI port names for your controller in the MIDI settings for your DAW or other music applications, it means that the controller is detected by your computer and it’s MIDI ports can transmit data to and from the controller. If you find that the...
SUPPORT KNOWLEDGE BASE
The links below take you dedicated product support pages: